Account & Age Verification Policy
To comply with legal regulations and ensure all purchases meet age requirements, we require identity and age verification for certain orders. Please review the details below.
1. Age Requirement
l Our products are strictly intended for individuals 21 years of age or older
l The buyer, payer, and recipient must all be at least 21
l Orders that do not meet this requirement cannot be processed
2. Accepted Forms of Identification
In most cases, verification is completed automatically. If manual verification is required, please provide one of the following valid IDs:
l Driver’s License
l Passport
l State-issued ID
Requirements:
l ID must be valid and not expired
l Information must be clear and readable (name, date of birth, address)
3. How the Verification Process Works
1. Automatic Verification (Default)
l Your information is checked instantly during checkout
l Most users are verified without any additional steps
2. Manual Review (If Needed)
If automatic verification fails:
l Your order will be placed under review
l Our team will verify your submitted information
l Once approved, your order will proceed
4. What If Verification Fails?
If your verification is unsuccessful, please try the following:
l Ensure your ID is clear, valid, and up to date
l Confirm that your name and address match your order details
l If someone else is receiving the package, provide their valid ID
If issues persist, please contact customer support and submit:
l A photo of your ID
l A selfie or photo holding your ID (if requested)
l Our team will assist you in completing the verification process.
5. When Is Re-verification Required?
You may need to verify your identity again if:
l Your legal name has changed
l System updates or security checks require re-verification
You typically do not need to re-verify if:
l Only your shipping address has changed
6. Delivery & Signature Requirement
Due to age restrictions:
l An adult signature (21+) is required upon delivery
l If no eligible recipient is available, the package may be returned
l Returned orders may incur additional fees
7. Privacy & Data Protection
l Your information is used only for verification purposes
l All data is securely stored and protected
l We do not share your information without authorization
8. Need Help?
If you have any questions or encounter issues during verification, please contact our support team. We’re here to help.